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Please can we have an update on the printing/ emailing invoices in locked periods?

Jody28

Hi MYOB. This issue started after an update on 19/7/24. Right when we're all working on EOFY. Many, many people really want to know what's being done and when this will be fixed. And all there is is a message on the home page saying you're looking into it. That message is 9 days old. It has comments disabled. Can we please have an update?

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Isaiah_C

Hi @DaniGW,

In order to resolve this issue, I recommend reaching out to your administrator. You'll need to ensure that you are assigned the role of 'Transact in Closed Financial Years'. This should provide the necessary permissions to proceed with the task you're trying to complete.

Regards,

Sai

DaniGW

The new update has made things worse!

Now I get a message that "Your payment preferences will be saved before your invoice is printed", then get bumped to the "you don't have access to transact in a closed financial year".

Some fix. I just want to be able to print the invoice while it's on my screen.

ScottL28

I am also having this issue and was wondering when it will be rectified.

Thanks

Jody28

Hi Isaiah, I don't know that sending my personal and company details through will help as there are many, many people having the same issue which has already been confirmed by MYOB as a bug in the last update. My concern is the complete lack of response apart from the message I mentioned on the home page which was put up on 30/7/24 by MikeG1 which said it was "under investigation".

Isaiah_C

Hi @Jody28,

I'm sorry to hear that you've had the issue about unable to reprint invoices during a locked period. I've sent you a private message to get some information and to assist you further.

Regards,

Sai