How to contact support to get additional Application Keys that work

Question

"API key has exceeded the per-second rate limit" | MYOB Community"API key has exceeded the per-second rate limit" | MYOB Community

Hi folks,

I am experiencing the problem referred to in the above post.

I have 2 customers using my integration in production in their day-to-day use.

I am in the process up upgrading my application to use better security around the handling of Access Tokens.

I am currently unable to test in my UAT environment due to this issue - hopefully both clients are able to their live data atm.

How do I contact support to have the additional Application Keys valid for about a week?

Regards

Brigette

Stuart_W · Answer

Hi Brigette,

Apologies for the delay in replying. You can submit a support ticket via the below link:

https://apisupport.myob.com/hc/en-us/requests/new?ticket_form_id=215283

Please include your API key as well as your developer account id when submitting the form, and we can look into the rate limit error for you.

Jemar_C · Answer

Hi AusSmiley,

I understand that you are unable to set up UAT environment due to an issue. Hopefully, another developer in the community can get you a response soon, otherwise feel free to reach out to the support team via this link .

Feel free to write a post if you need further assistance.

Cheers,

Jem