nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Failed to load the report.

BrentN

Hi, im trying to run a "Payables reconciliation with tax report" for the last financial year but i get an error saying "failed to load the report"

Anyone have any ideas how to fix this? I have tried several times and refreshing the page doesnt seem to help

Find more posts tagged with

Accepted answers

Princess_R

Hi @BrentN,

I see that you're having trouble with the "payables reconciliation with tax report" for the last financial year. The error "failed to load" you're seeing might be due to a few different reasons, like data issues or system glitches. I've applied a fixed script to help you generate the report. Before you try generating the report again, please make sure to clear your browser's cache.

Feel free to get in touch if the error persists.

Cheers,

Princess

All comments

Genreve_S

Hi @eljayemm,

Sorry to hear you’re having the same issue.

Besides clearing the cache, the next things to try are:

Run the report for a shorter date range first, such as one month, then expand the range to find the first date where it starts failing.
go to Settings > Report settings, click Save, then run the report again.
try the report in an incognito/private browser window or in a different browser.
If it only fails from a certain date onward, review any bills or invoices around that date for unusual payment terms or imported transaction data.
Check for special characters, especially the pipe symbol |, in invoice or purchase numbers if the transactions were imported.

If those steps don’t work, please reach out to our live chat team through MOCA, our virtual assistant, or lodge a support request through My Account.

Regards,
Genreve

eljayemm

I am having this issue too. What needs to be done besides clearing the cache?

MattStacey

I am having the same problem running a "Payables reconciliation with tax report" for the year ended 31 March 2025 and getting the error "failed to load the report". I have cleared the cache and tried different browsers. Can anyone help?

Princess_R

Hi @BrentN,

Great to hear that it worked and you can generate the report now! If you need any more assistance, feel free to start a new post.

Cheers,

Princess

BrentN

thanks, that worked, i can generate the report now

Princess_R

Hi @BrentN,

Feel free to get in touch if the error persists.

Cheers,

Princess

BrentN

BTW, i have tried multiple browsers, cleared my cache and tried different internet connections. It also says "contact MYOB support" .. how does that happen? i cant see anywhere where i can contact MYOB support