My accountant is trying to lodge the Taxable Payments Report and keeps getting an error Line 43. Please contact your software developer. The file contains an illegal character at end of last record.
What does this mean and how do we find line 43?
Hi @JoB913,
Since the user has forgotten their backup or recovery code, they will need to reach out to our live chat agents via our virtual assistant MOCA, to have this reset. Alternatively, they can submit a support case through MyAccount for further assistance.
Regards,
Sai
Hi Doreen
We have a different problem now. I'm trying to get a user set up in MYOB, however she has forgotten her recovery code. Can this be reset and sent to her again so she can login?
Hi there @JoB913,
Regarding the error message you received, I would suggest reaching out to your IT person for more information. Once you have Notepad++ which is available in Software Centre (just type the words Software center into the Windows Start menu) and the recommended setup step: Go to View, Show Symbols, select Show all characters. In addition, follow the steps below:
Best regards,
Doreen
ATO is also saying refer to software developer?
Thanks for your reply. I can't download NotePad ++. It keeps giving the error message below
Any ideas?
This is normally caused by an invalid character somewhere in the empdupe file. Most likely copied and pasted from an external source into the address or company name fields. Pay particular attention to the address in your list (line 35).
I would be taking a copy of that TPAR file and then opening it in NotePad (or NotePad++) and going through the document to see if you do have any unusual characters, i.e., carriage returns or addition symbols. Based on the error report, it would be line 35 (so around the 35 card).
Once that character has been edited, you would be able to delete or change that in your AccountRight file and recreate that TPAR file lodgement.
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