Clearing customer credits

SMM

Hi How do I clear an "old"credit on my ledger, we can no longer issue a refund to this customer?

 I want to remove it from the ledger.

Thanks S

Princess_R

Hi @smm,

 

I see that you're looking for steps on how to delete old credit. If you need to clear an old credit from your ledger and can't issue a refund, here are a few options you can try:

• Create a Credit Note: Before deleting the old credit, create a credit note to document the transaction.
• Use a Clearing Account: Transfer the credit amount to a clearing account to manage the funds.
• Write Off the Credit: This involves creating a journal entry that debits the credit amount and credits it to a write-off expense account.

Feel free to get in touch if you need more help.

 

Cheers,

Princess