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Unable to Add Inventory

TaraClark

Hi there,

I've just converted from an old offline product to Account Right online, and I've had nothing but technical issues with it.

I'm trying to add inventory. I have created 4 individual items - easy enough:

Now I would like to add the opening inventory for each of these products. To do so, I select ADJUST INVENTORY:

Now, I enter the ITEM NUMBER (0001-0004), but the response is that no such item exists:

Has anyone else had this issue?

Thank you for your help,

Tara

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Accepted answers

Mike_James

Hi @TaraClark , I think you have omitted to tick the "I inventory this item" for each item. The on-hand column would have zeroes in it if you did, not be blank.

All comments

TaraClark

Hi @Mike_James

Thank you very much for your help - problem solved!

I really appreciate your time.

Tara : )

TaraClark

Hi @gavin12345

Thank you kindly for your help! Unfortunately I don't seem to have that checkbox in my system preferences:

I also checked under SET UP > PREFERENCES > INVENTORY and couldn't find it there either...

Tara

Mike_James

Hi @TaraClark , I think you have omitted to tick the "I inventory this item" for each item. The on-hand column would have zeroes in it if you did, not be blank.

gavin12345

Hi @TaraClark

Check your Preference setting - Setup > Preferences > System. Someone may have ticked Use Item Name instead of Item Number.

Regards

Gavin