Invalid Fingerprint (100014)

Question

I have downloaded MYOB Accountright onto my new computer and uploaded my company file, an error message of Invalid Fingerprint (100014) keeps coming up and I'm unable to log in.

Would anyone know how I'm able to fix this?

Thanks

tonyr2 · Answer

Thank you Genreve, I have logged a Support Team ticket hopefully they will sort it out quickly

Genreve_S · Answer

Hi @tonyr2,

That shift to online definitely has challenges. Because the file’s online, this Invalid Fingerprint (100014) needs a script run by the support team; the hotfix tool won’t sort it.

You’ve got two easy options:

* Log a support ticket in My Account so the team can run the script on your online file, or
* Jump on Live Chat via MOCA (our virtual assistant).

Once the script’s run, you should be able to open the file as normal.

Regards,

Genreve

tonyr2 · Answer

Hi,

I am using AccountRight Plus, I have recently moved a company file from offline (my Desktop) to online to enable an accountant/advisor to access the online file. After doing so I signed in to MYOB no problems, then selected the company file on line, after entering my password I got a message "Something gone wrong and AccountRight needs to close".  Viewed error log code : InvalidFingerprint (100014).

I have downloaded the Hotfix tool, but the .myox file is no longer in my laptop.

Could you please provide some detailed instruction on how to fix this, I am not an IT person.