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Vendor Reporting Emails bouncing - Diagnostic-Code: rejected

Eastside

Similar to previous (now closed for replies) one of our suppliers (MYOB) advised emails from their MYOB to us bouncing with above error.

Worked ok up to early August but now bouncing back - MYOB is not on blacklist in 'settings' of my email server however could our email be blacklisted in MYOB?

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Accepted answers

Earl_HD

Hi @Eastside,

Thank you for the information you sent via email. After reviewing it, we found that it was blacklisted in our system. We've made some backend changes that should resolve the issue.

Regards,
Earl

All comments

Doreen_P

Hello there @SLINGLIFT,

Let me assist you with your concern about emails bouncing back. I've sent you a private message to assist with this. Kindly respond to the private message with the affected email address so I can check on my end if it's blacklisted.

Best regards,

Doreen

SLINGLIFT

We are also recently been having this same issue with many customers.

Could you please forward contact email address and the required details to have it rectified please.

Thank you

Judy

Earl_HD

Eastside

Received & replied to Doreen's email with the affected email address - which is the same as our MYOB contact email address

Eastside

I replied to the email Doreen sent with our affected email address (which is the same email she used to contact me), I'm assuming not to put the email in this forum discussion given it is not private?

Earl_HD

Hi @Eastside,

Could you please reply in the email with the affected email address so we can take a look at this for you? Thank you!

Looking forward to your response.

Regards,
Earl

Eastside

I just issued 'test' invoice to our email address and it has bounced back just like our vendor is reporting to us. I did a second test invoice to my personal email and received it, so clearly some block or blacklist in MYOB with our email

Eastside

Got the email and responded earlier

Doreen_P

Hi @Eastside,

I can't seem to send you a private message here in the Community Forum. What I did is that I sent you an email instead through your registered email here in the Community Forum. Kindly check your email or spam/junk folder and provide the affected email address so I can check. I'm looking forward to your response.

Best regards,

Doreen

Eastside

Haven't seen any private message as yet, unless I'm looking in wrong area? The email is our MYOB contact one

Eastside

Thx for help - I'll keep eye out for message

Doreen_P

Hey @Eastside,

It appears that emails from your supplier (MYOB) to your email address are bouncing back with a "Diagnostic-Code: rejected" error. No worries; let's have it checked. I'll be sending you a private message to ask the affected email address and check if it's blacklisted.

Best regards,

Doreen