Autobuild error.

Question

Hi Everyone, we are again having issues with entering AutoBuilds which are appearing with an error message noting 'The value of your inventory may not be less than zero (item number Safescape EP - Filled).  As you can see below, we are adding an item to EP-Filled, therefore we are not understanding why we are receiving this message.  This message also appears when we try and adjust the inventory number for this item.

One thing I have noticed which I have not seen before is under this particular item, N/A is noted in the current value and average cost.  This is something that can not be manually typed in or changed so I am not sure why it is appearing rather than have zero dollar value?

Your help is appreciated.

Thanks

Isaiah_C · Answer

Hi @Clark_Jodi,

Rest assured; our support team will do their best to assist you with your concern. If you have any other questions or issues in the future, feel free to post again.

Regards,

Sai

Clark_Jodi · Answer

Hi @Doreen_P,

Nothing has changed my end.  I will contact try to contact support directly.

Thanks

Jodi

Doreen_P · Answer

Hi @Clark_Jodi,

Thanks for this. I was able to run the fix over your company file. You can log out and then log back in to see the inventory items. If you still encounter any issues, you can reach out to our support team via our virtual assistant MOCA through myob.com/support or submit a case via My Account.

Best regards,

Doreen