Invoices not sending through to In tray

QldPlumber

Hi,

Since a couple of days ago we haven't been able to unpload any invoices via email to the Purchases in tray. The link 0 (bills) that we usually type in the email to send them through no longer exists as a pathway.

Does anyone know how to reestablish this? or could it be an email/microsoft issue?

 

Thanks in advance 

Lynda

Genreve_S

Hi @QldPlumber,

 

If the email address does not exist when you type it in the field, the email provider might have deemed the email address as spam or incorrect. A few things we could try is to manually copy the in tray address directly on the email address field. We can also try a different email address origin to see if the issue is connected to the email address. 

 

Let us know if you need any further help with this. 

 

Thanks,
Genreve