Customer surcharge is switched on but not working.

Question

Confirmed that the customer surcharge is switched on in settings but is switched off in the customer's invoice. Noticed this after update was done.

LocksmithTom · Answer

Thanks Earl. 
Is MYOB aware of this? Do you think they will fix this issue?
I'm sure we can agree that using the browser via smart phone for creating invoices/quotes is a bit cumbersome compared to using the Invoice App.
Surely it would be a easy quick update for them..

Princess_R · Answer

Hi @newline1,

Were these invoices set up as recurring transactions? The option to pass on customer surcharging for all invoices isn't available yet for invoices created from recurring transactions. Instead, you'll have to enable this before you send each invoice. Please check this Help article: Customer surcharging for online payments.

If everything was fine before the update and you've noticed this happening after the update, you'll need to reach out to our support team. You can either contact our live chat team via our virtual assistant MOCA or raise a support ticket via My Account. Make sure to include a screenshot.

Cheers,

Princess

newline1 · Answer

I send invoices in batches on the desktop.