Bank transactions not linking for payroll due to employees being set up for electronic payments

Question

All of my employees have been set up so that payroll is completed electronically through bank files. However, when I completed my last payrun, I did not select to pay them electronically and instead had to pay by completing bank transfers.

Now the payments are not linking to payroll under bank transactions and I don't know how to link this. Can someone please help?

Genreve_S · Answer

Hi @cmccormick,

If the transactions don't appear in the "Prepare Electronic Payments" window, you should first check if the dates on those transactions match the date range set in the "Prepare Electronic Payments" screen. If the dates are correct but the transactions still don't appear, I recommend creating a support ticket from the My Account page for further troubleshooting.

Feel free to create a new thread if you need any other help.

Thanks,
Genreve

cmccormick · Answer

Thanks but they don't appear in the prepare electronic payments window

Genreve_S · Answer

Hi @cmccormick,

Transactions generally need to be recorded to match what happened in real life. Since you've paid your employees via bank transfers, the payments will appear as individual payments in the bank transaction window. You will need to record an electronic payment individualy from the prepare electronic payment window based on the values on the bank transaction window. Doing this will make your ledger match your bank statement.

Let us know if you need any more help.

Thanks,

Genreve