Reports - Failing to load

Question

Hi - my reports such as aged payables and receivables are currently having an issue with loading. They keep coming up with error messages when any date past 25/09/2024 is selected. Issue is happening on both MYOB AR desktop and online.

MYOB error - online.JPG

MYOb error - desktop.JPG

Princess_R · Answer

Hi @mitch63,

I've run a fixed script over your file. Please log out and log back in before generating the report. If the issue persists, you can reach out to our support team for further assistance. You can connect with our live chat agent via the virtual assistant MOCA or create a support ticket via MyAccount.

Cheers,

Princess

mitch63 · Answer

Hi Doreen,

I just started getting the same issue two days ago- how do I get it fixed?

Mitch

Doreen_P · Answer

Hi @NS23,

You can try running the report for a shorter period to see if that helps. Also, I was able to run a fix on your company file. Just log out and then log back in. Try loading the reports again to see if any error messages show up. Regarding the error message received from AccountRight, you can refer to this link for more information.

Best regards,

Doreen