Hi,We have some new items in recently, and can not import them properly.Can you please run a script over our company file to allow the import to occur.Company file saved onlineLast 4 digits of serial number: 4797Company file ID: 1ThanksGrace
Hi @20191001myob,This is quite unusual, I recommend reaching out to our team so they can dig deeper. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
Hi,
We need to export quotes/orders to update some item prices for the following week.
But found the sequence of items in an order changed when exporting and we can not find the logic how the system does it.
This cause problems when the sales turns the order to an invoice, because the sequence of the items in it has all changed.
Can you please help?
Thanks
Grace
Hi @20191001myob,We appreciate you providing the information. I've arrange the script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
Are you able to run the script over as we have import item error recently?
Company file saved onlineLast 4 digits of serial number: 4797Company file ID: 1
Hey @20191001myob,
I was able to run the fix on your company file successfully. Please log out and then log back into your account to try importing the new items again.
Best regards,
Doreen
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