Adding a file to a company

Question

Hi, I am trying to help my father (who's 72) upload a file to his company. Can anyone point me in correct direction please?

Earl_HD · Answer

Hi @hweanzinga,

That's a tricky one! Can you please check in Help > About MYOB AccountRight to see if the product is listed as AccountRight Premier. If it’s not, click Help > Change Product and update it to AccountRight Premier.

If it’s already set to Premier, or the issue continues after that and you still can’t upload, the best next step is to contact our support team so they can check the serial number and cloud entitlement attached to your file and get that sorted for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

hweanzinga · Answer

Hi there,

I am trying to upload another file with the same serial#, the first I uploaded was successful which I paid the subscription. However, the second file with the same serial is asking me to subscribe.

Please I need guidance on this asap.

Hilic

Princess_R · Answer

Hi @dani7,

Welcome to the Community Forum!

Absolutely, I can walk you through how to upload a file to your father's company. If you're adding a company file to his company, open the AccountRight welcome window > Open a company file > My library > Select Add a company file. If you're uploading the file online, just highlight the company file from the library and select Go online (upload this file). For more info, check out this article.

Cheers,

Princess