Can't reconcile accounts

jspoon

Hello! I'm trying to reconcile an account but I can't get it to balance. There are only 2 transactions from that month (the very first transactions ever made on the account) so I figured it should be easy but why is the calculated closing balance so out of balance? I didn't have that problem with any other account. Screenshot attached.

Screenshot 2024-10-09 092451.png

Princess_R

Hi jspoon,

 

Thanks for sharing the screenshot! Since it's your first time reconciling your bank account, an out-of-balance situation means something isn't quite right. This can happen for several reasons, like incorrect opening balances, transaction errors, or bank feed issues. As a troubleshooting steps, I would recommend doing a future-dated reconciliation. Here’s how you can do it:

• Go to Banking and select Reconcile Accounts.
• Choose the account you are trying to reconcile.
• Input the bank statement date as 31/12/9998.
• Copy the calculated statement balance to the closing statement balance form box.
• Click Reconcile.
• After that, undo the reconciliation.

Cheers,

Princess