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Invoice email in AUD not foreign currency.

Ruth9

MYOB shows invoice summary in email in AUD when invoice is issued in foreign currency. Is there a way to correct this? I gather this happened in the latest upgrade we haven’t had this issue in the past.

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Acme_20_yr_cust

Hi Sai, this is not a setup thing. It is clear that the programmers at MYOB have not thought this process through. The confirmation email needs to be in the same currency as the invoice, and show those numbers. I blv it is a program update that is required.

When they fix the stupid verification issues for emailing invoices..

Isaiah_C

Hi @Acme_20_yr_cust,

Thanks for jumping in and sharing that you're seeing the same thing. I can understand how that would be confusing for your customers, especially when the invoice is in NZD but the email summary shows a different amount and doesn’t mention the currency. If the resolutions shared by our moderators don’t work for you, the best next step would be to get in touch with our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look at your setup and investigate further.

Regards,

Sai

Acme_20_yr_cust

We are having the same problem - confusing the customers!! The Invoice is oin the currency (NZD), but the Summary email is an AUD amount, BUT nowhere in the summary does it mention the currency

StefaniaF

Hi Earl,

We are having the same issue and clients are so angry with us. Tried to do what you wrote above and nothing changes.
Can you please provide a solution?
Thank you

Stefania

Princess_R

Hi @Ruth9,

I totally understand that you want your customers to see and pay in the foreign currency shown on the invoice. If your supplier card file and invoice template are all set up correctly but the foreign currency still isn't showing when emailed, our support team would then need to dig deeper to find out what's causing this issue. Feel free to reach out to our support team directly, or you can connect with them through our virtual assistant MOCA, which can link you to a live chat agent, or create a support ticket at myaccount.myob.com.

Cheers,

Princess

Ruth9

Hi Earl, thanks, this is not the issue as the invoice summary in the email sent to the customer is in AUD dollars not the foreign currency amount. We are wanting them to pay in the currency invoiced. The email they get before opening their invoice is in AUD.

Earl_HD

Hi @Ruth9,

Welcome to the Community Forum! To resolve the issue, you need to ensure that the currency is set for both the customer or supplier and the invoice or bill. Here are the steps:

Set the Customer/Supplier's Currency:

Navigate to Card File > Customer/Supplier > Currency.
Select the appropriate currency for the customer or supplier.

Set the Invoice/Bill's Currency:

Go to Sales/Purchases > Invoice/Bill > Currency.
Ensure the correct currency is selected for the invoice or bill.

For detailed instructions, you can visit the relevant help article Working with multiple currencies

If the issue persists, you can contact our support team for further assistance. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

I hope this helps!

Regards,
Earl