Reporting Export

Question

Hi

I am unable to export any reports.  The export button is greyed out.  Any ideas what I am to do?

Lynn

Genreve_S · Answer

Hi @LynnR,

The only known reason the reports aren't able to export is because of user access, as mentioned. I recommend continuing the conversation with support. If it's not related to user access, it may be a deeper issue that needs further troubleshooting.

Feel free to post again if you need any other help.

Thanks,
Genreve

LynnR · Answer

HI Earl

I am the only user of this account and have all appropriate access.

I have checked the help page, and also submitted a ticket.

the ticket response has come through and given me an answer to a product that I am not even using, which of course hasn't solved the problem, any other suggestions? I am desperately requiring reports for month end and for an upcoming AGM meeting

Earl_HD · Answer

Hi @LynnR,

To resolve the issue of the Import/Export Assistant option being greyed out in MYOB Business, ensure you have been assigned a role that grants access to this feature, such as Administrator or Accountant/Bookkeeper. For more information, please see this help page and scroll down to Exporting reports.

Regards,
Earl