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Cannot log in to Accountright

Sinclair

Hi any news on when the login will be fixed? I have staff sitting around as we cannot even enter into our MYOB files?

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Mike_MYOB

Hi @Sinclair ,
Our team has identified the problem and we some customers are successfully able to login.
However, some intermittent errors are still occurring
Its always difficult to know how long it might take to resolve an incident, unless stated otherwise we try to provide updates hourly until they are resolved. Thanks

Sinclair

I've got further into the logon process but now it tells my my computer time is not up to date.

The status page has not updated now for over an hour. We are asking for an estimated return of service time.

Mike_MYOB

Hi all, our community forum uses the same identity platform as our software.
If you are able to log in here to leave a post/comment, you may also be able to log in to your software. Please retry and see how it goes (I was just able to sign in to the Community forum now)
Otherwise please stay up to date via status.myob.com
Cheers, Mike

cramptons

Can we please have a timeline of when we will be able to login.

Like others, staff here twiddling thumbs.

Do we send them home????

Sinclair

Thats the problem there have been no updates since the first one 50 minutes ago recognising the problem. How long are we likely to be out? Do we go home and come back tomorrow?

Doreen_P

Hi @Sinclair and @GASCOIGNE,

We're aware of the issue preventing you from logging in to your file, and our team is currently investigating a disruption affecting the login process. Make sure to check the status hub for any updates regarding this issue.

Best regards,

Doreen

GASCOIGNE

Me neither, HELP