Sending remittance or statement when overpayment has been made

Question

We mistakenly paid a bill twice.  We have applied the credit, however the company has now sent a new invoice to be paid.  when applying the credit, the amount is $0 to be paid.  The company however is chasing payment for this invoice, even though there is a credit.  how do we send a remittance advice advising that this invoice has been applied against the overpayment?

Princess_R · Answer

Hi @VickiC3,

If you've overpaid a supplier, you can check out the Supplier overpayments and double payments to manage the payments. And if you want to provide a record of the transactions you've entered to your supplier, you can use the Printing payment receipts option.

If these options don't work, you'll need to reach out to our support team for more assistance. You can connect with them through live chat via our virtual assistant MOCA or create a support ticket via MyAccount.

Cheers,

Princess

VickiC3 · Answer

No, this still does not work for us.  there is no way to send a remittance advice to a supplier who is  not a customer!

Isaiah_C · Answer

Hi @VickiC3,

For any duplicate payments, you may need to create a credit or refund transaction to rectify the overpayment. Purchase returns, debits, and refunds has detailed information to assist you with this.

Regards,

Sai