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Inactivity Time Out

InTuneMusic

Just registering my complaint for this.

I understand that this is for ATO compliance.

This is making it harder to use your product and making it easier to move to another platform.

https://www.myob.com/au/support/login-and-2fa/security-improvements/inactivity-sign-out

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Princess_R

Hi @JB_72,

We totally get it – every second counts when you're running a busy business, and protecting your hard work is just as crucial. That's why we've added an extra layer of security by asking you to sign back in with just your password after 20-30 minutes of inactivity. This is the best way to keep your business data safe and follows the top industry practices recommended by the ATO.

We've also made some improvements to make your experience even better:

If you’ve MYOB open in multiple tabs, activity in any tab will count as activity for all tabs. So, if you're active in one tab, you won't get logged out.
We've introduced an “Are you still there?” prompt before the system times out. This way, you can keep working without any unexpected logouts.

Cheers,

MYOB

JB_72

This feature is seriously frustrating! 20minutes is WAY to short! At least give us 45minutes.

I move around between 3 different programs. EVERY single time i need to go into MYOB, I have to re log in. It is RIDICULOUS!

GLENDALESELECT

Also registering a complaint regarding this. Timing out in 20 minutes bad but also its timing out before 20 minutes! How are we supposed to work on MYOB and admin needed to do things /other programs similtaneously when it times out! Timed out less 10 minutes before could complete payroll process. Times out from desktop online switching from desktop to web version. Needs to change asap

MarksPumps

In complete agreement. We are unfortunately in the position where we must research alternatives now after 20 years as a MYOB customer. It is absolutely making our business significantly less efficient which is the opposite of what your accounting software should do.

UEA

Totally agree.....this has to be the most annoying update ever........at least let it time out after 4hrs or so, not every 20-30 mins. With various files on different computers, this is a complete waste of time. I should be charging MYOB for the extra work.

sapphirelinen

Time to switch to a different provider, MYOB is getting worse every day. Wait until you have to upgrade and provide all your personal information just to be able to email an invoice. MYOB is a joke.

Mike_MYOB

Hi @InTuneMusic , thank you for the screenshots, this is helpful for us to investigate. We have rolled back the inactivity change for AccountRight due to the crashing you have shown. If you close and re-open AR it should pick up the update that we have rolled this back.

Can I confirm, in your process, did you get the error immediately after clicking sign back in, or did you still have the prompt to enter your password?

Rob_A

Yep, and this is going to happen more often I'm guessing!!!

InTuneMusic

First Inactive today and a Crash right after

Mike_MYOB

Hi @Rob_A , no this definitely what you should expect. We have rolled back the inactivity change temporarily due to the freezing/crashing causing customers to restart after signing in.
What you can expect going forward is the blur 'are you still there' screen. Click 'sign in as user x' enter your password and continue working. Any work in progress would also be retained.
We are investigating the freezing now

Rob_A

We have been timed out this morning and after logging back in with email and password; MYOB needed to be re started as it became unresponsive. Is this something that will occur from now on! MYOB has done this in the past but this seems to be because of this new protocol. This is not a directive from the ATO as I've had contact with them. They have not directed specific instructions regarding this type of Intrusive Security.

I know one thing, if there is any business out there now evaluating Accounting Software, this new protocol would certainly be something they would look at closely.

Kazzablanca

I Agree - I have just lost all of my time billing this morning because the screen greyed out and I couldn't sign back in!!! Having the clock on isn't inactivity!

Whitebear89

Yeah you guys will need to change this. Its already bad enough we need to authenticate every day across 3-4 workstations with TFA codes (which used to be once a month) and now having to relog in every 30 minutes is a nightmare.

DJMX5

It started today and is already driving the team insane. 20-30 mins (honestly seems like 5 mins sometimes) is way too short and beyond STUPID when we are all in our own private offices. Every time we get off the phone, we are locked out again. There absolutely needs to be a way to extend this to an hour or beyond. If not an ATO requirement (others are hinting it isn't), then just give us the choice to use it or not.

ShaneGilbert

Can confirm this is also affecting our workflow. There should be an option to opt in to this new feature. I am up and down from my desk all day but basically only use MYOB - to tell a customer, give me 2 minutes while i log back in is wasting time

Hinterland1

Completely agree. And it's not for ATO compliance at all. Needs to go.

gavin12345

Hi @InTuneMusic

Not really ATO compliance - take a read of this article for a different point of view and for some an alternative.

Regards

Gavin

J-o-n-a-t-h-a-n

Tooooo much! Spending more time logging in and out rather than working, they speed it up, and then they SLOW IT DOWN

Mike_MYOB

Hi @Rob_A , no 2FA, it will only be your email and password to log back in.
The only scenario where the 2 crossover would be if you left your MYOB software open overnight, then first thing the next day when you access the software after 'inactivity' you would need to do both 2FA and email/password.
Cheers, Mike

Rob_A

When timed out and need to log back in, does the 2FA still occur?

InTuneMusic

I also really hope this isn't a way to lower MYOB Bandwidth usage by kicking inactive users.

The amount of spinning blue wheels of death we have to wait through every day is rage inducing.

AshcroftIGA

We have the same problem here with multiple files being worked on throughout the day. a pin would be a good solution

Mike_MYOB

Hi @sari85 , you shouldn't need to login again or do 2FA when changing between files. If you are, it may be to do with the way you are switching.

For Desktop
When switching between files, it is best to go to the top menu and go to file > open. Then you can navigate between files without having to do 2FA or re-login
For Browser
When switching between files, click on the business name on the top right of the screen, then click 'switch business'. Also will not require 2FA or login again.

If/when you do experience an inactivity logout however, you will need to re-enter your email and password. But you will not required to complete 2FA.

sari85

We have about 10 MYOB files and switch between them all day long. This is going to be very painful and inefficient. It is already annoying when we open multiple files that we have to log in to every single file, but logging us out due to inactivity will make using MYOB much harder. Surely you can find a more efficient way of enhancing security, if you have to lock the files, then maybe users can set up a pin or something but having to type my email address, password and the 2FA code for 10 files is going to be very frustrating.

Mike_MYOB

Hi @InTuneMusic , thanks for the feedback, we are monitoring the change closely. I appreciate you understand its an ATO requirement but still note the impact this has to our customers.

@SDuddy it is inactivity 'in the product'. So if you were in Excel and not in the MYOB software it would still count as inactive.

Find out more here

SDuddy

I would like to see a bit more information around what qualifies as inactive.

If MYOB is open but I am say, working in excel, so there is typing and mouse movement going on...am I active?

Or do I literally have to be typing things in the MYOB software for it to count. It's really not clear from the little information that has been provided.

Yarnelg

Wednesday, 27 November - everyone changes their password to "qwerty" 🤦🏻‍♂️