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Clearing an Amount From Undeposited Funds

LauraF1

Hello,

Some time ago a correction was done where a payment was applied to the incorrect customer card, by reversal and the payment applied to the correct customer.

Not sure how, but this has created a balance in the Undeposited Funds account for the original payment amount, it is not in the transaction list to clear. No matter which way I try to correct this there is always that amount there either in credit or debit.

I would really appreciate some help to clear this out.

Thanks

Laura.

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Accepted answers

Princess_R

Hi @LauraF1,

You're welcome! You're right, the only option is to create another Undeposited Funds Account. If you need any further assistance in the future, please feel free to create a new post.

Cheers,

MYOB

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LauraF1

Hi Sai,

Thank you for your response. I had a look at the post and believe the only option will be to create another Undeposited Funds Account. Even when I reverse or delete the transaction there is still the same amount showing on the Undeposited Funds Account, even though it is not showing in the Prepare Bank Deposit.

Thanks for your help.

Laura.

Isaiah_C

Hi @LauraF1,

It seems your situation is similar to other cases we've seen. I recommend checking out this post, which provides detailed steps to resolve similar issues.

Regards,

Sai