Asking employee to sign in to the App every

Question

Team App on iphone is asking the employee to sign in with user name and password every time.

Phone is up to date and employee has deleted the app and reinstalled it several times but to no avail.

Ideas??

Max8 · Answer

Are you kidding me..... all the other employees are logging in and out with a passcode!

Can someone actually reply that knows what they are talking about!

Isaiah_C · Answer

Hi @Max8,

It's important to note that the Teams app doesn't support a 4-digit passcode for login. Instead, it relies on email and password credentials.

We recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can investigate further and provide tailored assistance to resolve this issue.

Regards,

Sai

Max8 · Answer

Let me clarify - the employee was using the Team app perfectly fine and was logging in with their 4 digit passcode.

Then this stopped working - and now asking the employee to put his email and password in every time they needed to log in and out of Teams.

Their iphone is up to date, they have uninstalled the teams app several times but it continue to ask them for log in details instead of the 4 digit passcode.