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Unable to Email invoices

Kez55

Hi we keep getting this message on any invoices that we are trying to send. It only started today. I have tried clearing the cache as per a reply to a simar problem 2 years ago, but it is still not working. Any help would be appreciated. Thanks

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Accepted answers

Isaiah_C

Hi @Kez55,

Thank you for reaching out regarding the issue you're experiencing with emailing invoices. To assist you further, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check if your email address has been blacklisted and investigate the issue in more detail.

Regards,

Sai

All comments

TDYHT932

Thanks Genreve, must be a long queue if our first support log was 21 Jan (did think it was 18 Jan, but was 21st).

Genreve_S

Hi @TDYHT932,

I checked on your ongoing case and it's still currently in the queue. I apologize for the long wait. Alternatively, you can phone the number provided in the error, but there will likely be a wait time before you are answered.

Regards,
Genreve

TDYHT932

Thanks but is not a case of contacting support, it is a case of them responding.

Isaiah_C

Hi @TDYHT932,

If you're having trouble submitting a support request, you can try other ways to contact our support team by visiting Contact us - MYOB Support and checking the 'Get help from our team' section for available options.

Regards,

Sai

TDYHT932

Has this issue been resolved? How? We are experiencing the same issue and have logged a support request a month ago & no response. No response from our business manager either.

Isaiah_C

Hi @Kez55,

Regards,

Sai