Purchase Invoice Not Recording

Question

Hi Support,

Same old problem, Myob will not record an invoice just keeps spinning and timing out.  We have had this issue multiple times and you have run a Combined Inventory Script for us and it fixes the issue sometimes for a short period of time and sometimes we are lucky that it is for a longer time.

Could you please run this Script ASAP so we can finish processing invoices.

Our Company ID is No. 1 and Serial No. ends 0861

Many thanks

Janelle

Shella_A · Answer

Hi @Janelle,

I've run the script over your file again. If the issue still persists, I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Kind regards,

Shella

JANELLE · Answer

Hi Earl,

Issue still not resolved.  Can you please run the Combined Inventory Script again.

It is only 1 invoice that will not record, all the others at present are fine and no issues recording them.

We have had this issue many times.

Many thanks

Janelle

Earl_HD · Answer

Hi @Janelle,

I've run a script over your file to fix this issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl