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File stuck in Back Up

JojoA1

I can not open a file due to it saying:

Backup in progress

This company file is currently backing up. You can sign ion once backup is complete.

The file is still stuck in backing up.

Can someone please help.

Thanks

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Accepted answers

Princess_R

Hi @Sunny1010,

Welcome to the Community Forum!

Absolutely! We can definitely help you out! I've run a fixed script over your file, so it should be working now. If you run into this issue again, you can also reach out to our live chat agents via the virtual assistant MOCA.

Cheers,

Princess

All comments

Princess_R

Hi @malkey,

Great job on troubleshooting by clearing the DNS and local cache, that's fantastic work! Based on what you've shared, it doesn’t seem like the issue is related to the file being stuck in backup. If you’re seeing a message like “We’re currently performing some quick updates” when trying to access your file online after updating to the latest version, then it's likely something else going on.

To get this resolved, the best option would be to reach out to our support team directly. You can connect with us via live chat through our virtual assistant, MOCA, or create a support ticket through MyAccount.

Cheers,

Princess

malkey

Hi Shella

Thank you for your help.

i have a problem now where the login page won’t load.

ive clears dns and local cache but still no joy.

when i try to open the file online, it says that it is upgrading

just wondering if this is a similar problem?

kind regards

malcolm

Earl_HD

Hi @GillianT05,

I've arranged a script over your file to fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

Regards,
Earl

GillianT05

Hi,

I am having the same trouble with my MYOB file. It states \The company file is currently backing up. You can sign on once the backup is complete'.

Could you please help.

Kindly,

Gillian

Shella_A

Hi @malkey,

I fixed the issue with your file being stuck on 'Backup in Progress.' Log out and log back in to see if it's sorted. If it happens again, you can reach out to our live chat agents via the virtual assistant MOCA.

Cheers,

Shella

malkey

Hi I'm having the same problem and need to login today to pay my staff.

Doreen_P

Hey @Curtis1968,

I've run the fix over your file to help resolve the issue with it being stuck in "Backup in Progress." Just log out and log back in to check if it's all sorted. If this happens again, don't hesitate to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

Cheers,

Doreen

Curtis1968

Hi,

I am also experiencing the same issue of a File stuck in Backup - could you please help.

Thanks

Virginia

Sunny1010

Thanks @Princess_R - all is good in the world again.

Princess_R

Hi @Sunny1010,

Welcome to the Community Forum!

Cheers,

Princess

Sunny1010

Hi, I'm experiencing the exact same problem. Could I please have some assistance?

Shella_A

Hello there @RachaelPG,

I've run a script over your file in a way to fix your account, and everything should now be working on your end. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submitting a case via MyAccount for immediate assistance.

Cheers,

Shella

RachaelPG

My account is also having this same issue this morning, are you able to assist @Shella_A ?

Shella_A

Hi @JojoA1,

I'm sorry to hear that you've experienced this issue. I've run a script over your file, and everything should now be working as expected. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

Regards,

Shella