Microsoft is blocking MYOB emails accountright@apps.myob.com

Question

After 2.5 hours on the phone with MYOB, being told the reason no-one had received any invoices was my issue, then my internet server issue, while being assured it works in the Philippines I can share the following concerning issue.............. MYOB's server is being blocked by Microsoft as found in Microsoft Quarantine

NikkiAP · Answer

@MandMSS if you have access to Microsoft Quarantine you can allow for 30 days - if you have IT have them whitelist the email address.

MandMSS · Answer

I have also been having this issue with no help from MYOB except clear the cache or firewalls must be blocking emails or logos must be to large.

I would have no idea where to look for the answer to this problem or how to correct it.

It is disappointing that I am made to feel responsible for an issue that I didn't create or have any knowledge on how to fix.

Good money being spent but no value for your $.

NikkiAP · Answer

@Doreen_P

Thank you for your response. However, I believe MYOB's approach to addressing issues could be significantly improved. It often feels like we are left to navigate problems on our own until someone escalates the situation. The initial response, suggesting it was either our email or internet connection, rather than offering to investigate and follow up, did not come across as a serious attempt to resolve the issue. This has led me to lose confidence in the level of customer support MYOB provides.

Additionally, the delay in receiving a response from a moderator—more than a week after reaching out—adds to the frustration. As a user looking for assistance, I expected a quicker and more supportive response, especially given that the community forum is promoted as a place for help.

While it's great that other users can assist each other, the lack of timely interaction from MYOB itself diminishes the overall value of this forum. The fact that the issue remains unresolved a week later only adds to my concerns about how MYOB is handling the situation. I hope this feedback is taken into account for future improvements.