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Opposite end of service - cancel one of four subscriptions

Fangdoc

I currently have four entity subscriptions & need to cancel one. When I go into Manage Subscriptions there is no way to identify which entity I am cancelling. How do I go about this?

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Accepted answers

Doreen_P

Hey @Fangdoc,

To make sure you're cancelling the correct file, when you log in to MyAccount, in the Account field, choose the name of the company file you'd like to cancel. After that, go to the Support menu and choose Contact support. Just fill out the fields with correct information. Once done, the right team will confirm your cancellation via email within 48 hours. You can also check this link for detailed information.

Cheers,

Doreen

All comments

molarmail

Thanks Doreen,

The only problem I have with that is that when MYOB converted my files, they were all named as the parent company name, so in the Manage Subscription area they all have the same name. I cannot be sure I am selecting the correct company.

Doreen_P

Hey @Fangdoc,

Cheers,

Doreen