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Discrepancies in figures when accessing reports

LouD

Hi,

Why can I bring up a report in AccountRight on my desktop and the figures are different to the exact same report that I access in the web browser?

For example Net Profit on desktop $178560 and Net Profit on web browser is $245732. Both reports are set to include all transactions including year-end adjustments. GST owed for the period is $61761 so it's not the gst component causing the issue.

What am I not understanding?

Appreciate your feedback.

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Accepted answers

LouD

Thanks Mike,

I started going through each item and figures were very different for a lot of accounts. I decided to switch accounting methods then switched back again on the web browser report and the figures changed to match desktop figures.

Maybe it just needed a technical kick up the rear!!

Thanks for your response.

All comments

Jkoziari

all good - I will keep using desktop until these discrepancies get sorted. There is just a lack of trust on the cloud product for now. Hoping you sort out the issues one day.

Princess_R

Hi @Jkoziari,

The reports you get from desktop and browser versions might not always match up, and that's because the two platforms handle transactions a bit differently. Things like the filters and report settings can vary, leading to these differences. When you notice any discrepancies in your reports, it's a good idea to thoroughly review each item line-by-line to figure out what's causing the issue.

Cheers,

Princess

Jkoziari

For us even the accounts Payable report between cloud and desktop were different. The cloud version shows amounts/ supplier invoices as outstanding even though they were paid.

Mike_James

Great work! Of course the fix you applied shouldn't be necessary, but clearly was in this case.

LouD

Thanks Mike,

Maybe it just needed a technical kick up the rear!!

Thanks for your response.

LouD

Thanks Genreve,

I'm looking at P&L which I would consider important.

Which platform would you suggest I use? It's difficult to provide accurate quarterly reports to management when the figures don't match.

Genreve_S

Hi @LouD,

There are some differences in how report values are produced between browsers and desktop applications. For example, GST reports can show different values depending on the platform used. You can read more about this in this link. If you are inquiring about specific reports, it's best to mention the exact report you are trying to run.

If you have any further questions, you can reach out to support via the MyAccount window or live chat through MOCA.

Regards,

Genreve