I can’t select an existing customer in a new invoice on the invoices app.

Question

I can’t select an existing customer in a new invoice on the invoices app. Therefore I can’t write an invoice. Had to log onto webpage and do my invoicing on myob webpage on my phone. Hard. Then when finished I loaded invoice app again and I can see the new invoices that I made on the webpage but I still can’t write new invoice on the invoices app.

have attached the screen I get when I try to start a new invoice.

why? Please make it work?

IMG_7668.png

DanTopRung · Answer

Still having exactly the same issue. Have to do invoices on computer then send them from phone. I can select customers on the webpage login but not on the app. Could someone please advise the solution to this.

thanks

dan

Shella_A · Answer

Hi @DanTopRung,

Thanks for trying the workaround suggested. If the issues still persist, I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Regards,

Shella

DanTopRung · Answer

Hi Shella,

Yes I am on iOS and am updated to the latest version 18.2.1.

I tried deleting the app and reinstalling already, didn’t do anything.

Cant clear the cache as apple, as you said.

I am at home on a Steady Wifi connection and it’s still doing it this morning.

Thanks,

Dan