Ownership

Question

Hi, I’m trying to remove an old staff member as ownership of our account and add new staff is someone able to assist us with this?

Princess_R · Answer

Hi @Aterry,

If the new owner isn't listed on the account and you need to transfer ownership, the primary contact just needs to fill out our Change of Details Form. Once it's signed, you can send it back to our team for processing.

Cheers,

Princess

Aterry · Answer

Hi Earl

Thankyou for such a quick reply

what section is change of details form in?

our owner has left our company so can’t assist with the change over unfortunately.

regards Ashlee

Earl_HD · Answer

Hi @Aterry,

Welcome to the Community Forum! The user that has access as an Administrator/Owner of the file can remove or add another user. If you want to replace the owner of the file, you can fill out the Change of Details form and send it via email to customer_service@myob.com.

If you're having issues, our support team can definitely help you with this. Make sure to reach out to them directly. You can reach them on Live Chat via our virtual assistant at  MOCA or by submitting a support case via  http://myaccount.myob.com/.

Regards,
Earl