Issues setting up emails to send through Outlook

Question

After following the steps outlined in the below instructions and restarting my computer, Emails are not sending, MYOB gives a pop up saying they have been sent via Outlook and all seems to working correctly but they don't go through.

Sending emails using Microsoft Outlook

alisonMackay · Answer

I would have loved an answer to this as well.

Happens every now and again, I often get through it but its frustrating....

Happening now..

Isaiah_C · Answer

Hi @cramptons,

Thanks for laying all that out. Really appreciate the effort you've gone to explaining what's happening. That definitely sounds frustrating especially when you're trying to get through a stack of emails. The best way for us to properly check what's going on behind the scenes is to get you in touch with our support team directly.

When you've got a moment, jump onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount. They'll be able to take a closer look at your setup and see what's causing this problem.

Regards,

Sai

cramptons · Answer

Can someone please help me.   I have refused to supply MYOB with all our personal details and access to our bank account, so I realise that the ability to send Invoices has been blocked by MYOB - which is an enormous inconvenience, however, when I try to send other emails - payslips, statements etc, through Outlook and not through MYOB directly, I get the following message.   I have had our very experienced IT experts look into it, and they say it is definitely MYOB blocking us being able to send our emails through Outlook.  Can you please advise how to fix this issue, as I do not want to send them directly from MYOB, as I then do not have access to view the emails/documents sent.

'A program is trying to send an email message on your behalf.  If this is unexpected, click Deny and verify your antivirus software is up to date' (which it is!)

'For more information about email safety and how you might be able to avoid getting this warning, click HELP' (which we have done numerous times, but to no avail).. we then have to click on 'ALLOW', but this happens for every single email, which extremely time consuming when you have a 100 Statements to send out!!!!

Does anyone else have this problem, and if so how did you fix it??? Any advice would be greatly appreciated.