Bank Reconciliation - cleared items appearing again

Question

Bank reconciliation is completed.

Now 8 x previously reconciled amounts have re-appeared in the bank feed as un-reconciled.

They are appearing in the Dashboard>Bank Transaction, Unallocated Transactions.

They do NOT appear in Bank Transactions>Reconcile Accounts.

Please advise

Genreve_S · Answer

Hi @finance1833,

If duplicate transactions appear in the bank feed window instead of the reconcile accounts window, you can either hide those bank feed transactions or reach out to the support team to request the removal of those duplicate transactions. Generally, duplicate bank feed transactions can be requested to be removed from your file. If you go with the second option, you can reach out to the support team via the MyAccount window or live chat through MOCA.

Thanks,

Genreve

finance1833 · Answer

Hi Shella,

Please clarify your first sentence :

ensure that the transactions haven't been duplicated in the bank feed

How can I check this exactly ?

Shella_A · Answer

Hi @finance1833,

To fix the issue of where previously reconciled amounts are reappearing in the bank feed as unreconciled, ensure that the transactions haven't been duplicated in the bank feed. After that undo and redoing reconciliation can help clear up discrepancies. You can also go to the bank feed and manually match the transactions to ensure they are correctly allocated. Lastly, make sure the bank feed settings are correct and that the transactions are being imported properly. If these steps don't resolve the issue, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a case via MyAccount. They can provide the assistance you need to help with this.

Regards,

Shella