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🚀 Solo sign up not working? Lets fix it!

Han-Solo

Hey Solmates! 👋

We’ve heard that some of you might be running into issues completing your Solo onboarding or logging in. If that’s you, we want to help!

Drop a comment below. The more details you can share, the quicker we can solve it.

Thanks for your patience—we’ve got your back! 💪

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amandagrice5

Hi, Solo works fine on the app but I need to do the setup on a pc but I cant log in to finish it.

Regards

Amanda

Sigrid-Solo

Hi Amanda!
Solo is currently an app-exclusive product, so we don't have a browser version (...yet 🤫), but you can manage your account by logging in to MyAccount
If you are having any problems logging into MyAccount on the web then please send us a message via the Digital Assistant on your app and we'll swoop in and save the day!

Sigrid-Solo

Ps. Make sure to cast your vote here !
Voting helps us know what's important and what to prioritize, so the more votes = the more chances this will be live sooner!

Saltwater-2025

Hi, I can login on my computer but can’t access my account on the app. After I login just goes to an error page saying to sign out and try again. I’ve tried reinstalling the app, but still get the same error message.

Sigrid-Solo

Hiya!
Well that's no good and we need to get you online asap!
If you're still locked out, could you please send us a message via this link: https://www.myob.com/au/support/solo/sign-in-to-solo by clicking the speech bubble in the corner?

That will connect you straight to us!

lilleaz167

Hi, I can login on my computer but can’t access my account on the app. After I login just goes to an error page saying to sign out and try again. I’ve tried reinstalling the app, restarting my phone, but still get the same error message.

"we've encountered an issue retrieving your data. Please sign out and try again".

Hilary-Solo

Hey @lilleaz167,

Thanks for reaching out! I’ve had a look and can see that the awesome @Han-Solo has already responded to you in the Digital Assistant and is ready to help you get this sorted.

If you head back into the app and go to More > Digital Assistant, you can jump straight back into the conversation with her.

You’re in good hands—we’ll get this sorted for you in no time! 🙌

lilleaz167

I cannot get into the app. At all.

Screenshot_20250407_102025_Solo.jpg

Hilary-Solo

Hey @lilleaz167,

Thanks for reaching out again!

I can see you were chatting with the awesome @Han-Solo yesterday (you’re in good hands!). We’ve gone ahead and reset your email to the one you requested. Now all that’s left to do is reset your password using that email, and you should be back up and running in no time. 🙌

If anything’s still acting up, just click here to jump back into the Digital Assistant—we’ve got your back!

Skyla

Go trying to use the apo for the first time. Every time I click sign in, it flashes but stays on the same page.

Hilary-Solo

Hey @Skyla,

Hey, thanks so much for reaching out—this definitely isn’t the experience we want you to be having. Let’s get this sorted! 💪

Because we’ll need to check a few details specific to your account, the best next step is to head over to our Digital Assistant (just click the icon in the bottom-right corner of the page). That’ll connect you directly with the team who can dive in and help get things back on track for you.

We’ve got you! 🙌