Unable to confirm company file - Help!!

Question

Hi,

The desktop version required to confirm company file again. Please kindly help. it is urgent.

Please see the attachment.

Regards,

Screenshot 2025-03-05 091128.png

Isaiah_C · Answer

Hi @digiroad,

The MYOB Community Forum is a space for users to share knowledge and get help from other users and moderators, but it is not an official support channel. For company file confirmation, you'll need to reach out to our support team directly, as they can assist with this request. Thank you for your patience!

Regards,

Sai

digiroad · Answer

This is a repeated annual request for confirming company file or so. It did in 2023 via community MYOB Moderator. Could you help?

Regards,

Perry

Isaiah_C · Answer

Hi @digiroad,

If you can't activate or confirm your AccountRight by phone anymore, you can upgrade to the latest version here: Getting the latest version. That way, you'll get the latest features and updates.

If you still need a licence file, you'll need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to help you out.

Regards,

Sai