Changing 2FA option

Question

Does anyone know how I can change a 2FA from mobile phone to email

Thanks

Antoon · Answer

Thanks Earl, I tried Moca but only got basic generic answers so not helpful at all. The email option is missing because it wasn't initially set up, but now I want to use the email option as sometimes SMS and Authenticator isn't available. Surely, we aren't permanently locked out of choosing the email option?

Regards

Tony

Earl_HD · Answer

Hi @Antoon,

Thanks for raising this. If you need to reset your 2FA, the easiest way is to get in touch with our team so they can verify your details. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Antoon · Answer

My email option is missing. I need email option now.

Thanks

Tony