Bank feed matching very slow

KiwiCaro

Hi all 

I am using my file online. This problem has occurred for a long time, but is driving me nuts today more than ever!

When approving lines in the bank feed, it takes hours for the lines to mark as approved.

I have to sit there and watch the little spinning icons so I can go back and check that all transactions are approved.

Please help!

 

Thanks

Carolyn

Shella_A

Hi @KiwiCaro,

 

There are few reason why matching bank feeds on your end slows down. To fix this, let's start with some basic troubleshooting steps. Make sure your internet connection is stable and fast. Clear your browser cache and try using a different browser. You might find the desktop version of AccountRight performs faster for bank feed matching, so give that a try if you're using the web version. If the issue still persists, make sure to reach out to our support team directly for further help. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Regards,

Shella