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MYOB Log on issue

Marley14

Unable to enter email address to the sign in box to log onto MYOB - is there a technical issue?

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BronwynHamster

Hi Mike, sadly whilst resolving one issue MYOB technical team created another. Sigh.

We no longer have the "eye" to check if you have entered your password correctly. Really, these last few weeks has been super cumbersome. Regards, Bronwyn

Princess_R

Hi @cropserv,

The AccountRight Desktop login issue was resolved yesterday, and the online version accessed via app.myob.com was not impacted by this issue. However, if you are experiencing issues with your login online, please connect with our team by creating a support case via MyAccount or speak directly with a live chat agent through our virtual assistant MOCA so our team can look into it further.

Cheers,

Princess

CropServ

Hi all. Thanks, the desktop version is back to normal, but the online version still has the issue.

Mike_MYOB

Hey there, just letting you know that this has now been resolved and it back to normal. Thanks!

SharonB23

I am having the exact same issue, thanks to this forum I didn't waste too much time logging in. Lets hope this gets resolved quickly.

Mike_MYOB

Hi @timkirk112 , this issue started occurring in the morning yesterday and the AccountRight release happened overnight last night.
I can say that it wont be due to the update/point 1

Outside of confirming this, its not my expertise sadly so I couldnt comment what the cause or solution is. But I can confirm the team are investigating.

We have this posted on our status hub as well which you can follow for updates

timkirk112

The issue looks like to be caused by either of the following:

MYOB Trying to updating the look of AccountRight but something has gone wrong
- See the similar issue in the Server Edition: Issue with new update AccountRight server edition 2025.2.0 | MYOB Community
- The issue looks like someone has overlayed static images over the input fields and the image has priority over the field even after the field is selected as evidenced by: Login page not functioning | MYOB Community

MYOB have updated a backend library which has caused issues

My question is... Why is this still an issue more than 24 hours later? If it's caused by 1. just roll back those changes.... If it's 2. then I could kind of understand it taking longer, that being said, just compile with the older backend library or revert the AccountRight Version?

CropServ

Hi. When logging in unable to see what is being typed - this is not just occurring when logging onto the desktop (AccountRight) but also when logging in on the web browser version.

This only started this morning.

bjc-00

Thank you I was having the same issue & following suggestions above - I'm now in.

Mike_MYOB

Hi @MichelleBerndt and others in this post.
Emailing to all customers is often a challenge to co-ordinate and execute in a short amount of time, instead what we focus on is using our status hub
Head to status.myob.com if you are ever unsure whether there might be a disruption to our service or known issue.

If you visit now, you will see that we do have a notification up about this particular issue.
You can also subscribe to alerts so that you get emailed when an incident is posted to the status hub

MichelleBerndt

We are having the same issue - the sign in and password box doesn't not display what you are typing where the work email address or password so you can't see what you are typing and check if there is any error. Took me ages to sign in. It would have been good to get a heads up about it.

Tarrhi69

Thankyou,

After wasting a significant amount of time trying to work out was going on and wondering if it was a computer fault or a MYOB issue, I question why MYOB don't send an email to make users aware of the issue? It would be rather helpful.

Hemlock

I had this issue, it was blank and then after checking my keyboard tried typing in 'blind' so to speak and it completed the email address, then the password was also blanked out with no key strokes registering and couldn't check to see if it was correct.

I then could log in, it obviously still registered the keys being pressed.

They need also to allow to save email address, it's ludicrous as no one can get in without the password and authentication anyway and that requires you have your personal phone set up or email set up. Could this be made a bit easier?

Earl_HD

Hi @Kerry_33,

Welcome to the Community Forum! We are currently investigating a display issue on AccountRight Desktop that may affect your ability to see characters entered on the login page.

Additionally, If you can't receive 2FA codes and don't have a recovery code, click the chat bubble below to ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

Please note that logins via app.myob.com are not affected by this issue. You can continue to log in using valid credentials on the desktop app as usual. You can also see the status of this issue on our status hub page.

Regards,
Earl

ChrissyK1

Thanks Mike

We are having the same issue but have now managed to log in

Kerry_33

Good morning

I am also having trouble logging in this morning. I can't see my email address, but I was able to login in.

Yesterday I was having problems too. The SMS code was n't coming through.

Mike_MYOB

Good morning
Good spotting @Lisa_BBP ! You're correct that you can still type all of the information in, and you will be able to login, but you are unable to see what you are typing.
Our incident management team are looking into this now to understand what is happening

vicki

I also. Thank you so much Lisa BBP.

Lisa_BBP

Hi @Marley14

It seems that the wording and what you have entered are inverted ie you can't see what you're typing, keep typing your email address, password and authenticator number and you will log in. PS it threw me a little too!