Recieve money not showing in Bank transaction match option

Question

Hi,

I have an ATO payment which is made up of a BAS withdrawal amount and a BAS deposit amount. The spend money transaction is showing but the recieve money isn't showing so I can't match it within the one bank transaction?

Both deposit and withdrawals are showing on the reconciliation page (unticked) but then doesn't come up as an option in the match bank transaction.

Triggs · Answer

I had already checked the first two points a number of times, I have also re-entered the pay liabilities transactions relative to this bank transaction. I have also just tried again deleting and re-doing the recieve money transaction as part of the BAS entry but its this one that is not showing in the bank transactions page.  If I do a spend money it shows but if its a recieve money it doesn't show the refund applicable and because its not a supplier bill etc. then I'm not sure what to do?

Or do I treat the bas as a supplier and then apply each transation within the billing section would then allow credits to be applied?

Isaiah_C · Answer

Hi @Triggs,

It sounds like the BAS deposit and withdrawal are appearing separately in the system, which is why you're having trouble matching them to the one bank transaction. Since both amounts are showing on the reconciliation page but not in the match transactions screen, it's possible that the deposit has been recorded in a way that prevents it from being matched.

A couple of things to check:

* Make sure the receive money transaction is allocated to the correct bank account. If it was recorded under a different account, it wouldn't appear as an option for matching.
* Double-check the date and amount to see if they align with what's on the bank feed.
* If the transaction was recorded manually and isn't linked to the bank feed, you may need to delete and re-enter it to allow proper matching.

If the issue still persists, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look with you.

Regards,

Sai