Accountright Live Plus

bjc-00

After a power outage I am unable to access my data as can't enter my email address. If I do it just does not move. How can I fix this? 

Earl_HD

Hi @bjc-00,

We are continuing efforts to resolve the display issue on the AccountRight Desktop application, that is affecting the visibility of characters entered on the login page.

Workaround: 
 

• Please note that logins via app.myob.com are not affected by this issue.
• Valid credentials entered on the desktop app will work as intended despite the display issue experienced.

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. You can also see our https://status.myob.com/ for updates. 

Regards,
Earl