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How do I turn off online payments

Borrett012

MYOB finally managed to complete my verification. Where is the settings switch to turn it off?
Where are the instructions clearing stating how to do it?

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AmandaMYOB

Hey @Borrett012

You'll be able to change your online payment settings from your Preferences window, you can get there by selecting Setup > Preferences on your top taskbar. Step-by-step instructions with helpful screenshots can be found on this page here.

All comments

Isaiah_C

Hi @WhitmanHolmes,

Thanks for sharing this feedback. We understand why you’d want to completely switch off online payments, including for invoices sent before the setting was changed. Turning off online payments under Setup > Preferences only changes the default for newly created invoices. Existing invoices need to be edited and resent to remove the online payment option.

You can submit this idea, and vote on it, through the MYOB AccountRight Ideas Exchange.

Regards,

Sai

WhitmanHolmes

@Genreve_S @AmandaMYOB

MYOB needs to come up with a solution to turn off the online payments System Wide, INCLUDING invoices that were sent prior to having to find the information to deactivate. We, as MYOB customers want to deactivate completely from this forced change.

Elyse5

Changing the preference only fixes the issue with new invoices. Apparently you need to alter the template for the invoice. Which I have not been able to do.

Less than happy with this additional charge being added when we were going just fine with bank deposits.

Genreve_S

Hi @GODS,

Sounds like online payments are being a bit stubborn on you.

When you change the online payments setting, it only kicks in for new invoices; it doesn’t update ones that were already created. Anything made before the change needs a quick manual tweak.

For older invoices, you’ll want to:

Open the invoice > Edit
Untick online payments / Credit card / BPAY
Save, then re‑email the invoice so your customer uses the updated copy

If you use recurring invoices, open the recurring template, untick the online payment options there as well, then save.

Full steps are here if you need them:
https://www.myob.com/au/support/myob-business/sales/receiving-payments/online-invoice-payments/deactivating-online-payments

If it’s still playing up after you’ve updated the older and recurring invoices, the best bet is to get our support team to take a closer look – you can log a ticket via My Account, or jump on live chat with MOCA, our virtual assistant.

Regards,
Genreve

GODS

Hi I did all that it still is happening. I have turned it all off and it is still paying the invoices off. Can some please explain why?

Borrett012

Thank you Amanda

AmandaMYOB

Hey @Borrett012