Hi,
I created a new general ledger account for an expense called NDIS audit. When you look at the new account it is not indented like the other accounts. When I do a profit and loss statement the amount is on the P and L but the amount isn't added to the grand total for the list of expenses in the grouping of admin expenses. I have attached an exert of the P and L to show you how the expense isn't added to the total.
If you could help me to fix this that would be great.
Hi @SStevenson,
If the "NDIS audit" account is sitting under the right section in the Profit & Loss, but it's not included in the total for admin expense, usually that happens when the account hasn't been assigned to the correct header or category. You'll want to double-check the account setup in your chart of accounts. Make sure the NDIS audit account is marked as a detail account and not header account.
If you're still stuck and need help with this, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
Regards,
Sai
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