Help

Question

Hi

I cannot log into MYOB.

Message on the screen

Backup in Progress

This company file is currently backing up

You can sign on once the backup is complete

Please help

ArifM · Answer

Hi Earl,

Can you please help as we have been locked out again all weekend and this is becoming very frustrating that we had no way of contacting anyone in MYOB over the weekend to get back up and running and our business has suffered because of it.

Please reset asap due to the same backup issue as before. Why does this happen?

Thanks

Arif

ArifM · Answer

Hi Earl,

Thanks for that. i just signed back in successfully.

Appreciate your assistance.

Regards
Arif

Earl_HD · Answer

Hi @ArifM,

I was able to arrange an online script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl