App Advertisement confusing

doimexptyltd

Hi ,

 

I have subscribed the app. It does not work well with phone. You have to support Ipad size screen. 

 

I request for a refund due to its inconvenience but no support if you have subscribed annually.

 

The ads did not mention about that if will be misleading if someone like me subscribed and can not use and can not get a refund 

 

Cheers

 

Unhappy client

 

Jo Nguyen 

Sigrid-Solo

Hi Jo,

Thanks for getting in touch, totally get how frustrating it is when something doesn’t match what you were expecting.

 

Solo is designed specifically for mobile. It’s built to work smoothly from your phone, so you can run your business on the go without needing to be tied to a desk. We know that’s not for everyone, and while Solo doesn’t currently support iPad or desktop use, we’re always listening and looking for ways to evolve how people can use it. Feedback like yours helps guide where we head next!

 

In terms of the refund, Solo’s terms and conditions don’t allow for refunds on annual subscriptions if the product is working as intended, which, in this case, it is. I can see our teammate Maggie has already stepped in via private message to help and pointed you in the right direction with your concerns.

 

We’d love to keep supporting you if you decide to give Solo another go. And if you ever need help getting the most out of it, we’re just a message away!