My Receivables Reconciliation has 1 customer showing zero balance

Question

My debtors receivables reconciliation report has 1 customer with a zero balance owing, so $0 across the aging line, definitely does not owe us anything.  Why is it showing up on the report amongst our customers that do owe us money.  This customers transaction was from 6 months ago so not recent at all.  Note include zero balances is not ticked, we would have 1000's showing if that was.

ggsadmin · Answer

Thanks Genreve, the invoice and payments say closed and they are round .00 numbers for both.

Genreve_S · Answer

Hi @ggsadmin,

If customers appear in the receivables reconciliation report, it means the software recognizes they have a balance. I recommend checking each of the previous payments recorded on the customer's card to see if any payments were calculated with more than three decimal places but were paid with just two since the software only shows up to two decimal places.

If that's not the cause, it might be best to reach out to the support team via MyAccount or live chat through MOCA to troubleshoot the report further.

Regards,
Genreve