The Connection to the server was lost

fghtables

Hi,

Can someone contact me asap via private message. My access level for serial ending 7714 (ID 1) is showing as Online Administrator, however clearly it is not. I cannot do many of the things an online administrator should be able to do - namely restore online. Cannot see user access settings either. Need this fixed urgently so I can restore a file online. Access needs to be reset.

 

Also the file cannot be accessed via browser - 'Something has gone wrong!'

 

Regards

Michael

Isaiah_C

Hi @fghtables,

 

It sounds like there's a bit of an issue with your file or access. This guide should help fix it: Troubleshooting online files and AccountRight server service issues.

 

If you're still stuck after that, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll dive into it with you.

 

Regards,

Sai