MYOB Business - Payables Reconciliation with Tax Report (Error Message)

Nick1907

Unable to generate a the abovementioned report and receiving the attached error message. The last date the report was able to generate successfully  appears to be 15 Jun 2023.

 

I have attached the console log (as requested in similar posts) and I have tried changing web browsers (Chrome to Microsoft Edge) but still receive the same error message. 

 

Hoping you will be able to help 

 

Thanks

 

Nick

Error Message - Failed to load the report.PNG

Doreen_P

Hey @Nick1907,

 

Thanks for letting us know that the report was generated successfully last June 15, 2023. Also, thanks a bunch for attaching the screenshot of the error. To get around that "Failed to report" message when running the Payables Reconciliation with Tax report, here's what you can do:

 

• Run the report for a shorter period. Smaller chunks of time keep it running sweet.
• Check the Accounts tab. If any header accounts have been mistakenly added as detail accounts under another header account, this can cause the "Failed to load report" error. If that's the case, update the account to point to the correct header account.
• Refresh Reporting Settings. Check and save the Reporting Settings to refresh the current settings or update them if needed, then run the report again.

 

Should the error still hang around after doing the workarounds above, no stress— just jump onto Live Chat via our virtual assistant, MOCA. Our support team  will be ready to run a fix for you. 

 

Cheers,

Doreen