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Can't connect with bank

sewingsista

Every time I try to connect with my bank I get a message saying something went wrong on your end. How do I overcome this?

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Maggie-Solo

Hey @sewingsista can you show us a screenshot of the error message you are seeing so we can take a look at what's going on?

sewingsista

sewingsista

Sorry I lost this message so I started another thread too

sewingsista

And my bank is NAB

Han-Solo

Hi @sewingsista

Thanks for flagging that! This is a generic error, so it’s a bit tricky to pin down the exact cause.

One thing we’ve seen trigger it is when the account is a joint account. In those cases, some banks need extra approval to allow data sharing, usually by filling out an authority form at the bank.

To help us dig into this further, could you please raise a support case from within the app? Just head to More > Digital Assistant and follow the prompts.

Thanks,
Hannah