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"You can not send emails at this time" error message when sending invoices

AnnWeb

Hi there, over the past 3 days I have been getting this error message when trying to send invoices. I managed to send 5 invoices on Thursday before the error started, another 10 invoices on Monday but today I cannot send anything. Is there something I need to do to sort this?

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Accepted answers

Isaiah_C

Hi @AnnWeb,

This kind of error usually happens when the system hits its built-in daily email limit. It's nothing to worry about, our support team can check it out for you. They might need to unblock the limit or run a quick script over your file to get things working again.

You can reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai

All comments

Stephen7

This solution is not particularly helpful when you have 150 invoices to urgently send. Especially when you try using the chatbot and get advised that its a public holiday, go to the forum for help. Does anyone know a solution to allow me to send out invoices?

Isaiah_C

Hi @AnnWeb,

You can reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai