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New shortcuts from update are not displaying correctly V 2025.4.1.4

alib2

Hello there, after the new update the new shortcuts are not displaying correctly/are skewed, i use a laptop with standard display settings. I have already tried changing the display percentage and signing out/back in and troubleshooting with our IT and it doesn't make any difference. Please see picture attached. Please help!

Myob Update Issue.pdf

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DK6

I followed these instructions, however it decreased font size and overall windows with myob.

kelee021

I did above unticked DPI which fixed the issue with the shortcut display but now gone back to being blurry across all of MYOB.

AmandaMYOB

Hey @alib2 @DK6

If you're still experiencing display issues, can you please follow the steps below:

Right click AccountRight application icon on your desktop
Click Properties
Go to compatibility tab
Click Change high DPI settings
See if the checkbox Override high DPI scaling behaviour Scaled performed by: is ticked and application is selected. If so untick this checkbox.
Click OK
Restart AccountRight

Let me know how you go.

DK6

I too am having this same issue

AmandaMYOB

Hey @alib2

Thanks for getting back to me. We've heard some feedback that adjusting display settings doesn't resolve the issue. The team are investigating further to understand how these scenarios occur and how they can be resolved. Thank you for your patience whilst we work to fix this up, we'll be posting updates on this post in the Ideas Exchange, would recommend hitting the bell icon on the top right to stay updated!

alib2

FYI My settings are currently 125% and i have no custom scaling.

alib2

Thank you for your reply, this is what we tried, and it still didn't work.

AmandaMYOB

Hey @alib2

Thanks for including a screenshot! Do you have any custom scaling settings enabled in your PC's display settings? If so, can you please disable it, sign out of Windows and then log back into AccountRight once more and you should be able to see the text on the tiles correctly. For the best performance, we also suggest 100%-125% scale in your PC display settings. We've included more information and step by step instructions on this page to update your preferences.

Let me know how you go!